Terms of Service

Last updated: May 2, 2026

1. Eligibility, Age Restriction & Account

You must be at least 18 years old and authorized to act on behalf of the business you register. You are responsible for maintaining the security of your account credentials and for all activity under your account.

2. Description of the Service

Client Launch provides an AI-powered receptionist, customer relationship management, review management, and related communications tooling for home service businesses. Some features rely on third-party providers (Twilio for SMS and voice, Vapi for voice AI, Stripe for billing, Supabase for data storage). Service availability and feature behavior may change over time.

SMS scope.The SMS features included in the Service are limited to transactional and customer-care messages — appointment reminders, scheduling confirmations, on-the-way notifications, and post-service customer-feedback requests. Marketing or promotional SMS broadcasts are not offered on platform-provisioned numbers under any circumstance. If you wish to send marketing SMS, you must register your own A2P 10DLC brand and campaign through Twilio (or another carrier) directly, using numbers you own and operate outside the Service. The Service may collect a marketing-consent flag on a contact when present on a lead-capture form, but does not act on that flag — it is retained as a forward-looking consent record for use under your own separate registration only.

3. Subscription, Billing & Payment

Plans, pricing, included usage bundles, and overage rates are described on clientlaunch.com and in your account dashboard. By providing a payment method you authorize us to charge it on a recurring basis through our payment processor. Subscription fees are non-refundable except as required by law or as expressly described in our 14-Day Money-Back Guarantee (Section 4).

Usage above the included bundle is billed at the published overage rates. Failed payments may result in service suspension, with a grace period described in the dashboard.

4. 14-Day Money-Back Guarantee

New direct-retail subscribers may request a full refund of their first subscription charge within 14 days of that charge. Refund requests are processed through your dashboard or by contacting support@clientlaunch.com. Upon refund, your subscription is cancelled and your account is downgraded to a read-only state. Refunds do not apply to white-label agency tiers, per-sub-account fees, setup fees already paid to carrier registration partners, or any usage overage already metered.

5. Acceptable Use

You agree not to use the Service to:

• send unsolicited bulk SMS, robocalls, or spam of any kind;
• impersonate another person or business;
• conduct illegal activity, fraud, or harassment;
• circumvent quarantine, abuse-tripwire, or other safety mechanisms;
• resell the Service or sublicense access except under our white-label agency program;
• scrape, reverse-engineer, or attempt to extract source code or credentials.

We may suspend or terminate accounts that violate this section without refund. Some violations also result in carrier-level deliverability damage that we cannot reverse.

6. Telephone & SMS Compliance (TCPA)

You are responsible for obtaining all consents required by the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state law, and carrier rules before sending SMS or placing calls through the Service. By using the Service you represent that every recipient has provided the legally required consent for the message type sent (transactional vs. marketing). We provide opt-out handling (STOP, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, OPT OUT) automatically, but compliance for the underlying contact list remains your responsibility.

The Service supports three pathways for capturing recipient consent, each of which generates a durable record retained for compliance audits:

• Verbal capture by the AI receptionist with audio recording and transcript retained as proof.
• Owner attestation when contacts are added manually or imported. No automated messages are sent to such contacts until you take an explicit action.
• Web lead-capture form(where offered) with two separate, unchecked opt-in checkboxes — one for transactional messages and one for marketing or promotional messages — and links to our Privacy Policy and these Terms rendered directly under the checkboxes. Submission metadata (timestamp, IP, form URL) is stored with the contact record.
• Inbound SMS to the business number. A consumer who texts the business first establishes prior express consent for replies within that conversation and for transactional follow-ups tied to their inquiry. This consent is scoped: it does not extend to marketing or promotional broadcasts, drip campaigns, or messages about unrelated services. The inbound message itself is retained as the consent record.

You may not send marketing or promotional messages to a contact whose consent record only covers transactional messages. Treating a transactional opt-in as a marketing opt-in is a material breach of these Terms and may result in account suspension or termination without refund.

7. Data Ownership & Privacy

You retain ownership of your customer data. We process it on your behalf under our Privacy Policy and the data processing terms incorporated there. We may aggregate de-identified data to improve the Service.

8. Service Availability

We provide the Service on an “as is” and “as available” basis. We do not guarantee uninterrupted operation; planned maintenance and third-party provider outages may cause downtime. We are not liable for missed calls or messages caused by upstream provider issues.

9. Termination

You may cancel your subscription at any time through the dashboard. We may terminate or suspend your account for material breach of these Terms, non-payment, or platform safety reasons. On termination, access to the Service ends and we may delete account data after a 30-day retention period unless legally required to retain it longer.

10. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from the Service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or lost customers.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via in-product notification or email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Pinellas County, Florida, except where applicable consumer protection law provides otherwise.

13. Contact

Questions about these Terms can be sent to support@clientlaunch.com, or by mail to:

Client Launch LLC
7901 4th St N STE 300
St. Petersburg, FL 33702
USA