Terms of Service

Last updated: May 1, 2026

1. Eligibility & Account

You must be at least 18 years old and authorized to act on behalf of the business you register. You are responsible for maintaining the security of your account credentials and for all activity under your account.

2. Description of the Service

Client Launch provides an AI-powered receptionist, customer relationship management, review management, and related communications tooling for home service businesses. Some features rely on third-party providers (Twilio for SMS and voice, Vapi for voice AI, Stripe for billing, Supabase for data storage). Service availability and feature behavior may change over time.

3. Subscription, Billing & Payment

Plans, pricing, included usage bundles, and overage rates are described on clientlaunch.com and in your account dashboard. By providing a payment method you authorize us to charge it on a recurring basis through our payment processor. Subscription fees are non-refundable except as required by law or as expressly described in our 14-Day Money-Back Guarantee (Section 4).

Usage above the included bundle is billed at the published overage rates. Failed payments may result in service suspension, with a grace period described in the dashboard.

4. 14-Day Money-Back Guarantee

New direct-retail subscribers may request a full refund of their first subscription charge within 14 days of that charge. Refund requests are processed through your dashboard or by contacting support@clientlaunch.com. Upon refund, your subscription is cancelled and your account is downgraded to a read-only state. Refunds do not apply to white-label agency tiers, per-sub-account fees, setup fees already paid to carrier registration partners, or any usage overage already metered.

5. Acceptable Use

You agree not to use the Service to:

• send unsolicited bulk SMS, robocalls, or spam of any kind;
• impersonate another person or business;
• conduct illegal activity, fraud, or harassment;
• circumvent quarantine, abuse-tripwire, or other safety mechanisms;
• resell the Service or sublicense access except under our white-label agency program;
• scrape, reverse-engineer, or attempt to extract source code or credentials.

We may suspend or terminate accounts that violate this section without refund. Some violations also result in carrier-level deliverability damage that we cannot reverse.

6. Telephone & SMS Compliance (TCPA)

You are responsible for obtaining all consents required by the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state law, and carrier rules before sending SMS or placing calls through the Service. By using the Service you represent that every recipient has provided the legally required consent for the message type sent. We provide opt-out handling (“STOP”, “UNSUBSCRIBE”) automatically, but compliance for the underlying contact list remains your responsibility.

7. Data Ownership & Privacy

You retain ownership of your customer data. We process it on your behalf under our Privacy Policy and the data processing terms incorporated there. We may aggregate de-identified data to improve the Service.

8. Service Availability

We provide the Service on an “as is” and “as available” basis. We do not guarantee uninterrupted operation; planned maintenance and third-party provider outages may cause downtime. We are not liable for missed calls or messages caused by upstream provider issues.

9. Termination

You may cancel your subscription at any time through the dashboard. We may terminate or suspend your account for material breach of these Terms, non-payment, or platform safety reasons. On termination, access to the Service ends and we may delete account data after a 30-day retention period unless legally required to retain it longer.

10. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from the Service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or lost customers.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via in-product notification or email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Pinellas County, Florida, except where applicable consumer protection law provides otherwise.

13. Contact

Questions about these Terms can be sent to support@clientlaunch.com.

Client Launch LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA.