Privacy Policy

Last updated: May 2, 2026

This Privacy Policy explains how Client Launch (“we,” “us,” or “our”) collects, uses, and protects information in connection with the service provided at clientlaunch.com(the “Service”). It applies to our customers (the businesses who sign up) and to end-users (the customers our customers serve).

1. Information We Collect

Account information: name, email, business name, phone, billing details (processed by Stripe).

Communication data: calls placed and received through the Service (audio recording, transcript when consented), SMS messages sent and received, contact records you create or upload.

Usage data: log data, IP address, browser type, pages viewed, feature interactions, and aggregate metrics about your account’s usage.

Integrations: when you connect Google Calendar or Google Business Profile, we receive the OAuth tokens you authorize and only the scopes you grant.

2. How We Use Information

To provide, maintain, and improve the Service;
To process payments and bill usage;
To facilitate customer feedback collection, review requests, and satisfaction surveys on behalf of our customers;
To detect and prevent abuse, fraud, and platform safety violations;
To send service announcements, security notices, and account-related email;
To comply with legal obligations.

We do not sell personal information. We do not use customer call recordings or transcripts to train third-party AI models without your explicit consent.

3. Sharing With Service Providers

We rely on a small set of vetted sub-processors that handle parts of the Service:

Twilio — telephony (calls, SMS).
Vapi.ai — voice AI.
Stripe — billing.
Supabase — managed database and authentication.
Vercel — application hosting.
Resend — transactional email.

Each is bound by data processing terms requiring confidentiality and appropriate safeguards. We do not share personal data with third parties for their own marketing.

4. End-User Data & the Customer’s Role

When you (the business owner) use Client Launch to interact with your end customers, you are the data controller of those records. You are responsible for obtaining the legally required consents, providing your own privacy notice to those individuals, and honoring their data-subject rights. We act as a data processor on your behalf.

5. Call Recording & AI Disclosure

Inbound calls handled by the AI receptionist may be recorded and transcribed for your review and to improve the AI for your account. The AI identifies itself as an AI when asked. State law on one-party vs. two-party consent recording varies; you are responsible for ensuring your greeting and disclosures meet the law that applies to your business location.

6. SMS Consent & Opt-Out

The Service may be used to send SMS messages on behalf of our customers for purposes including appointment reminders, service confirmations, customer feedback and review requests, and other transactional or informational communications. Message frequency varies based on service interactions. Recipients of SMS sent via the Service can reply STOP to opt out at any time, which we honor automatically across all message types from that sender. HELP returns standard help text. Message and data rates may apply. You as the sender are responsible for ensuring you have the legally required prior express consent before sending messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Retention

Active account data is retained while your subscription is active. After cancellation we retain it for up to 30 days to support reinstatement, then delete or de-identify it unless we are legally required to retain it longer (e.g. financial records under tax law, dispute records under Stripe’s rules).

8. Security

We use TLS in transit, encrypted backups at rest, role-based access in our admin tooling, and least-privilege access keys with our sub-processors. Service-role database access is restricted to server-side code paths and not exposed to browsers. We monitor for anomalous activity and quarantine accounts that trigger our abuse rules.

9. Children’s Privacy

The Service is for businesses and is not directed at children under 13. We do not knowingly collect personal information from children.

10. Your Choices & Rights

Depending on your location, you may have rights under laws like GDPR or CCPA to access, correct, delete, or export your personal information. To exercise these rights, email support@clientlaunch.com. If you are an end-user (a customer of one of our customers), please direct these requests to the business that contacted you; we will assist them in responding.

11. International Transfers

We are based in the United States and our infrastructure runs in U.S. regions. By using the Service from outside the U.S., you consent to the transfer of your data to the U.S. for processing.

12. Changes to This Policy

We may update this policy as the Service evolves. Material changes will be announced via in-product notification or email. The date at the top of this page reflects the latest revision.

13. Contact

Questions about this policy or our data practices can be sent to support@clientlaunch.com.

Client Launch LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA.