AI Receptionist FAQ: Questions and Answers
Q: What is Client Launch’s AI Receptionist service?
A: It’s a smart AI that handles your business calls and website chats . It qualifies leads, books appointments, and makes sure you’re not missing out on calling customers.
A: It’s a smart AI that handles your business calls and website chats . It qualifies leads, books appointments, and makes sure you’re not missing out on calling customers.
Q: What types of AI agents do you offer?
A: We offer an AI Voice Assistant for phone calls and an AI Chat Assistant that works right on your website. They can run together.
A: We offer an AI Voice Assistant for phone calls and an AI Chat Assistant that works right on your website. They can run together.
Q: Who are your typical clients?
A: We usually work with local service businesses such as roofers, plumbers, dentists, salons, and contractors. Basically anyone who gets lots of calls.
A: We usually work with local service businesses such as roofers, plumbers, dentists, salons, and contractors. Basically anyone who gets lots of calls.
Q: How does the AI Voice Assistant actually work?
A: It answers calls immediately, has natural-sounding conversations, asks the right qualifying questions, books jobs straight into your calendar, and sends you a quick summary afterward.
A: It answers calls immediately, has natural-sounding conversations, asks the right qualifying questions, books jobs straight into your calendar, and sends you a quick summary afterward.
Q: What key features come with the AI Chat Assistant?
A: It chats with website visitors in real time, qualifies leads by asking smart questions, syncs with your calendar to book appointments, answers your custom FAQs, and sends you short summaries of every chat.
A: It chats with website visitors in real time, qualifies leads by asking smart questions, syncs with your calendar to book appointments, answers your custom FAQs, and sends you short summaries of every chat.
Q: How do you customize the AI for my specific business?
A: We feed it all your details: services, pricing, service areas, common questions, and even the way you like to talk to customers so every response feels like it’s coming from your own team.
A: We feed it all your details: services, pricing, service areas, common questions, and even the way you like to talk to customers so every response feels like it’s coming from your own team.
Q: What kind of benefits can I expect?
A: You capture more leads because you’re not missing calls. Also, when a lead is able to talk to an ai receptionist who gets their details, then the customer is less likely to call a competitor once they get off the phone. You also save a ton of money compared to hiring extra staff.
A: You capture more leads because you’re not missing calls. Also, when a lead is able to talk to an ai receptionist who gets their details, then the customer is less likely to call a competitor once they get off the phone. You also save a ton of money compared to hiring extra staff.
Q: How much does the AI Receptionist cost?
A: We are currently offering a 2 week free trial followed by $497 a month.
A: We are currently offering a 2 week free trial followed by $497 a month.
Q: Is there a setup fee?
A: Our current promotion has a two week free trial, and has waved the setup fee.
A: Our current promotion has a two week free trial, and has waved the setup fee.
Q: Are there any extra costs beyond the monthly fee?
A: To protect our system from abuse and spam, there’s a negligible pay-as-you-go fee. This is usually around $15 per 1,000 messages, and/or $15 per 100 ai call minutes.
A: To protect our system from abuse and spam, there’s a negligible pay-as-you-go fee. This is usually around $15 per 1,000 messages, and/or $15 per 100 ai call minutes.
Q: Do you have different pricing tiers?
A: We currently only focus on our single white glove ai receptionist plan. We are owned by a very experienced local marketing pro, so if you need additional services we can discuss this after you’re a client.
A: We currently only focus on our single white glove ai receptionist plan. We are owned by a very experienced local marketing pro, so if you need additional services we can discuss this after you’re a client.
Q: How long does it take to get everything set up and live?
A: Most clients are live in 1-2 weeks. We usually finish all the fine-tuning and optimization within 2-4 weeks, depending on how fast we get your details.
A: Most clients are live in 1-2 weeks. We usually finish all the fine-tuning and optimization within 2-4 weeks, depending on how fast we get your details.
Q: Can I see a demo before signing up?
A: The two weeks free trial really acts as a personalized demo. While it requires signing up, there’s no obligation to stay. Cancel whenever you like.
A: The two weeks free trial really acts as a personalized demo. While it requires signing up, there’s no obligation to stay. Cancel whenever you like.
Q: Will it work with my current phone carrier or system?
A: Yes, it sets up with simple call forwarding on Verizon, AT&T, T-Mobile or any VoIP system. You can keep your existing number.
A: Yes, it sets up with simple call forwarding on Verizon, AT&T, T-Mobile or any VoIP system. You can keep your existing number.
Q: What calendar or CRM tools does it integrate with?
A: Which CRM do you currently use?
A: Which CRM do you currently use?
[It connects smoothly to Google Calendar, GoHighLevel, Jobber, Housecall Pro, ServiceTitan, SalesForce, FieldRoutes, HubSpot, Zapier, and similar tools so appointments get booked automatically without any double-booking.]
Q: How does it handle emergency or urgent calls?
A: It can recognizes urgent phrases like “emergency leak” and can immediately forwards the call to your on-call number while giving you a short summary of what’s going on.
A: It can recognizes urgent phrases like “emergency leak” and can immediately forwards the call to your on-call number while giving you a short summary of what’s going on.
Q: Can the AI collect payments during a call or chat?
A: Yes, it can take deposits or full payments securely through tools like Stripe, right in the middle of the conversation.
A: Yes, it can take deposits or full payments securely through tools like Stripe, right in the middle of the conversation.
Q: What happens if the AI doesn’t know how to answer something?
A: It gracefully hands the call or chat off to you or your team and includes a complete summary of everything discussed so you can jump right in.
A: It gracefully hands the call or chat off to you or your team and includes a complete summary of everything discussed so you can jump right in.
Q: How secure is everything?
A: It’s very secure. We use strong encryption and follow standard compliance practices to protect all customer and caller information.
A: It’s very secure. We use strong encryption and follow standard compliance practices to protect all customer and caller information.
Q: Does it support languages other than English?
A: English is included by default. We can add Spanish or other languages as an upgrade if your customers need it.
A: English is included by default. We can add Spanish or other languages as an upgrade if your customers need it.
Q: How can I keep track of how it’s performing?
A: You get a clean mobile app and dashboard with monthly reports that show calls answered, leads captured, appointments booked, and conversion trends.
A: You get a clean mobile app and dashboard with monthly reports that show calls answered, leads captured, appointments booked, and conversion trends.
Q: What kind of ongoing support do you provide?
A: We offer email, chat, and call support with responses usually within 24 hours. We also prioritize any changes to scripts or integrations.
A: We offer email, chat, and call support with responses usually within 24 hours. We also prioritize any changes to scripts or integrations.
Q: Is there a long-term contract?
A: No long-term commitment. It’s month-to-month after your free trial, and you can cancel with 30 days’ notice.
A: No long-term commitment. It’s month-to-month after your free trial, and you can cancel with 30 days’ notice.
Q: Do you guarantee specific results?
A: Results depend on your market and call volume, but we keep optimizing based on real performance data to help you get the strongest possible outcomes.
A: Results depend on your market and call volume, but we keep optimizing based on real performance data to help you get the strongest possible outcomes.
Q: Can I make changes to the AI’s knowledge later?
A: Absolutely. Just send us updates on new services, pricing changes, or fresh FAQs, and we’ll refresh it monthly or whenever needed.
A: Absolutely. Just send us updates on new services, pricing changes, or fresh FAQs, and we’ll refresh it monthly or whenever needed.
Q: What industries work best with your AI?
A: It shines in service-based businesses where fast, dependable responses really move the needle, like home services, healthcare, or professional trades.
A: It shines in service-based businesses where fast, dependable responses really move the needle, like home services, healthcare, or professional trades.
Q: How human-like does the AI sound and feel?
A: It feels surprisingly real, and our system continues to improve automatically. The technology handles natural back-and-forth, interruptions, and tone so conversations flow like talking to a person.
A: It feels surprisingly real, and our system continues to improve automatically. The technology handles natural back-and-forth, interruptions, and tone so conversations flow like talking to a person.
Q: What happens to my data if I decide to cancel?
A: We pause the service and keep your data archived securely. We can help export your leads if you want them.
A: We pause the service and keep your data archived securely. We can help export your leads if you want them.
Q: Who actually owns all the leads and conversation data?
A: You own the leads and conversation data 100%. We only license the AI tools while your subscription is active.
A: You own the leads and conversation data 100%. We only license the AI tools while your subscription is active.
Q: How are the usage credits billed?
A: They’re billed automatically each month through Stripe based only on what you actually use.
A: They’re billed automatically each month through Stripe based only on what you actually use.
Q: Do you offer refunds?
A: We offer a two week free trial. The subsequent monthly fees don’t have refunds, but canceling is simple.
A: We offer a two week free trial. The subsequent monthly fees don’t have refunds, but canceling is simple.
Q: Is the AI compliant with things like HIPAA if needed?
A: We support general data protection rules and can turn on compliant features for regulated industries when requested.
A: We support general data protection rules and can turn on compliant features for regulated industries when requested.
Q: Do you have any client testimonials or examples?
A: Yes, plenty of clients see fast increases in leads and revenue. We post these on our website, but nothing is more effective than your free personalized trial.
A: Yes, plenty of clients see fast increases in leads and revenue. We post these on our website, but nothing is more effective than your free personalized trial.
Q: What’s the onboarding process like?
A: It’s straightforward: you sign up, we do a quick call to collect your info, we build and test everything, then launch and give you a short training walkthrough.
A: It’s straightforward: you sign up, we do a quick call to collect your info, we build and test everything, then launch and give you a short training walkthrough.
Q: How quickly do you respond to support questions?
A: Usually within 24 hours, and we try to handle urgent issues the same day.
A: Usually within 24 hours, and we try to handle urgent issues the same day.
Q: Can I add more features down the road?
A: Definitely. You can add things like payment collection, extra locations, and extra languages whenever you want.
A: Definitely. You can add things like payment collection, extra locations, and extra languages whenever you want.
Q: What makes your AI Receptionist stand out?
A: It’s built specifically for local businesses, integrates easily with the tools you already use, and is laser-focused on turning conversations into real leads and jobs.
A: It’s built specifically for local businesses, integrates easily with the tools you already use, and is laser-focused on turning conversations into real leads and jobs.
Q: Do you support businesses with multiple locations?
A: Yes, we set it up with location-specific routing, knowledge bases, and calendars so it handles multiple sites perfectly. Additional locations may raise your monthly fee.
A: Yes, we set it up with location-specific routing, knowledge bases, and calendars so it handles multiple sites perfectly. Additional locations may raise your monthly fee.
Q: How much is it to add a second location?
We charge an additional $97 a month for each additional location.
Q: How do I get started?
A: Let’s get you going right now. I’ll get you signed up with the two week free trail, and then we will schedule an onboarding call with one of our live service providers. They will take care of your specific needs.
A: Let’s get you going right now. I’ll get you signed up with the two week free trail, and then we will schedule an onboarding call with one of our live service providers. They will take care of your specific needs.